We at Swifno place great importance on your privacy, with regards to your usage of our mobile app, website and our other online platforms that come together to give you the best of package delivery and supply chain services.
Using our mobile app, website, and other online platforms, and inputting your personal information, means you have entrusted us with the honourable responsibility of protecting your personal information. That is why protecting your personal information is our topmost priority.
Information We Collect
Swifno collects data in the form of personal information from you, through your usage of our mobile app, website and online platforms, for sole aim of operating effectively and providing you with the best experiences on our online platforms; especially our mobile app.
You provide some of this data directly, such as when you create a Swifno account as a Customer on our mobile app or as a Courier on our website. Also, you provide some of this data indirectly when you interact with us through other online platforms, be it social or otherwise. Although these online platforms each have their Privacy Policies, our protection of the personal information/data you provide us across various online platforms are treated with utmost discretion. This also applies, if you represent a Courier organisation.
We are well aware that you have choices when it comes to the technology you use and the data you share. When you are asked to provide personal data, you can decline. Our mobile app requires some personal data to operate and provide you with quality service. If you choose not to provide data required to operate and provide you with quality service, you most likely will not enjoy the services we provide. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract. Where providing the data is optional, and you choose not to share personal data, features, especially on our app and website that use the data will not work for you.
Why We Collect Information
We collect your information because we use this information to enable our registered Couriers provide you with services, like; contacting you via phone calls, picking up of packages, dropping off of packages etcetera.
We use your information to ensure our services are working as intended, such as tracking or troubleshooting issues that you report to us. We use your information to make improvements to our services, which in turn, helps us serve you better. For example, understanding your location in order to assist the courier either pickup of deliver a package.
The information we collect in existing services we render to you, helps us develop new ways to serve you better. For example, understanding the uniqueness of each delivery process, with regards to navigating Customers location and the level of Customer satisfaction.Sharing Information
We share your personal data, only with our Couriers, in order to carry out and complete your delivery/deliveries successfully.
We also share data with vendors who are registered on Swifno, in the case of a Customer wanting to patronize a registered Swifno vendor.How You Can Manage/Delete Your Information
You can also make choices about the collection and use of your data by Swifno.
You can also control your personal data that Swifno has obtained, and exercise your data protection rights, by contacting Swifno through our different channels of contact, that can be found on our website.
Application of This Policy