How Fast Can My Item Reach It's Destination?
As Fast As Possible. The Courier Service Providers Have And Make Effective Use Of Dispatch Riders On Motorcycles.
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How Do I Track My Delivery?
You Can Track Your Order Through Updates That You'll Get On The Swifno Website And Also Through A Courier Map On The Swifno Mobile App As Well.
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What Types Of Items Are Delivered?
We Deliver All Types Of Items, In So Far As The Pass The Required Haulage Size And Weight Set By The Authorities Within The Location Of Haulage.
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What Happens If My Item Is Not Delivered?
You'll Get A Full Refund Of Every Payment You Made Online And Your Item Will Be Returned To You Intact.
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Do You Have A Return Policy?
Yes We Do. The Chosen Courier Service Provider, Provides Returns For Items Which Get Damaged In The Process Of Delivery. In Such Cases The Items
Will Be Replaced As Soon As Possible Or The Customer Will Be Refunded
With The Complete Cost Of The Item.
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When Will My Item Get To Its Destination?
After Item Has Been Picked Up From Sender, The Item Is Delivered As Soon Possible. And Once Delivered, The Receiver Can Confirm Delivery Else, Delivery Is Automatically Confirmed Within 3days. After Delivery Is Complete, Customer Can Rate Courier.
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How Do I Know That You Have Received My Bid?
After You've Chosen Your Preferred Courier Service Provider And Made Payment, A Receipt Will Appear
On Your Screen Detailing Your Choice Of Courier Service Provider Including Your Service Charges, And Then A Delivery Personnel Will Be Sent To Your Contact Address To Pick Up The Item To Be Delivered. Please Keep This Receipt For Your Reference.
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Is There A Customer Service Line? Can I Get Real-time Feedback
Yes There Is. And Yes You Can Get Real-time Feedback. Our Helpline Can Be Found On The Bottom Right Of Our Website.
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What Happens If The Courier Service Provider Cannot Locate The Delivery Address Indicated By The Customer?
He'll Put A Call Across To You The Customer For Clearer, Verbal And Real Time Instructions On How Find Your Location.
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What Happens If The Indicated Recipient Is Not Available At The Time Of Delivery?
The Courier Service Provider Will Place A Call Across To The Recipient And If The Call Is To No Avail, The Courier Service Provider Will Return To The Office With The Item, Awaiting Contact From The Recipient.
Note, If The Recipient Is Unavailable For Three(3) Working Days, The Delivery Transaction Will Be Nullified Pending Future Contact With The Recipient.
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Is Third Party Collection Allowed Upon Confirmation From The Recipient?
Yes, As Long As The Third Party Passes The Confirmation Tests Which Are; Evidence Of Receipt Including The Tracking Number And A Phone Call With The Actual Recipient Of The Item With Whom The Delivery Transaction Was Made.
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Are There A List Of Banned Goods Or Are All Items Allowed?
The Qualification Of Items For Delivery, Depends On The Courier Laws Of The Federal Republic Of Nigeria. As Such, Any Goods Or Item That Is Banned In The Country Cannot Be Couriered.
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Who Packages The Item For Delivery, The Customer Or The Courier Service Provider?
The Customer Packages The Item To His/her Taste. But In Cases Where The Item(s) In Question Is Fragile Or Delicate, The Courier Service Provider Packages It Again And Wraps The Item With A 'fragile' Inscripted Sellotape And Treats It With Special Care.
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If I Cannot Determine The Weight Of My Item, Is There A Range I Can Use?
Yes! Our System Has Been Programmed Such That There Are Measurement Ranges That Every Item Falls Under. All You Need To Do Is Simply Mention The Item, Its That Easy.
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08080918933
info@swifno.com
Suite 45 Swift Plaza, No. 20 Agunwa Aniekwe Street, Wuye District, Abuja, FCT.